Overview
The Failed Batches tool allows partners to view and manage transactions that failed to process as part of a batch. These errors could occur due to connectivity issues, processing errors, or incomplete submissions. This section provides filtering, identification, and batch recovery tools including resubmission, deletion, and email notifications.
Important: This document is for partners only. Merchants must refer to the Transaction Manager user guide for merchants.
Prerequisites
- You must have access to Transaction Manager with valid login credentials.
- If you do not have login credentials for Transaction Manager, please email the support team
support@chargeanywhere.comto request access.
Login URL
- Test URL:
https://sandbox.chargeanywhere.com/TransactionManager/Login.aspx - Production URL:
https://www.chargeanywhere.com/transactionmanager/login.aspx
Accessing Failed Batches
- Log in to Transaction Manager with your partner credentials.
- From the top navigation bar, click the Tools tab.
- Select Failed Batches from the dropdown list.
Apply Filters
The search interface allows partners to filter batch results using the following fields:
| Field | Description |
|---|---|
| Identification | Enter the merchant device identifier or terminal ID. |
| Status | Select from the following dropdown values: Unprocessed Batches Failed Batches |
After filters are set, click Search to view matching results. Use Clear to reset all fields.
Results Table
The search results appear in a paginated table with the following columns:
| Field | Description |
|---|---|
| Company ID | Unique ID of the merchant company. |
| Company Name | Name of the merchant organization. |
| Processor | Processor used for the transaction (e.g., TSYS, Euronet). |
| Identification | Terminal/device ID involved in the batch failure. |
| Batch Number | Unique identifier for the failed batch. |
| Date/Time Opened | Date and timestamp of when the batch was initiated. |
Actions Available
Each row in the results table includes the following batch-level actions:
| Action | Description |
|---|---|
| Send Email | Sends a notification email with batch failure details. |
| Delete Batch | Permanently removes the failed batch from the system. Use with caution. |
| Resubmit Batch | Attempts to reprocess the failed batch using the same identification parameters. |
These actions allow the partner to quickly resolve or escalate failed transactions based on merchant needs.
Use Case Example
If a batch submitted via a TSYS-certified terminal is unprocessed, perform the following steps:
- Filter the Identification field with the relevant terminal ID.
- Choose Unprocessed Batches from the Status dropdown.
- Click Search.
- Review the batch in the table and click Resubmit Batch to retry submission.
- Optionally, send a status update via Send Email to notify stakeholders or click Delete Batch to delete the batch.
Notes
- Always confirm with the merchant before using Delete Batch, as this action is irreversible.
- The Resubmit Batch function is helpful when connectivity issues are resolved or processor configurations are updated.
- Pagination at the bottom allows viewing multiple pages if results exceed the current limit (20 by default).