1. Introduction
Everything you need to know to equip your business with the power of custom gift card acceptance from ordering custom cards to accepting them on your terminal device.
2. The Gift Card Ordering Process
Please visit https://www.chargeanywheregc.com/ to browse products, add them to the shopping cart, and complete your order.
You have the opportunity to purchase custom gift cards along with either custom or standard carriers and a display stand if you so choose. Because the vast majority of business owners want to promote their specific brand, there are no standard card options.
If you order any quantity of custom gift cards and/or carriers, you will need to download the Art Guidelines from the site at https://www.chargeanywheregc.com/guidelines and submit the art to orders@chargeanywhere.com. We encourage you to check out through the shopping cart process, download the guidelines, follow them, and then submit your artwork.
Card and any carrier production cannot begin until artwork is received for any custom pieces. Once received, we will be in touch regarding any issues with the artwork and will provide updates regarding production and ground shipping.
Most orders can be turned around within 1 – 2 weeks outside the holiday season which begins in early October of each year. For more details on planning ahead of the holidays, please visit https://www.chargeanywheregc.com/guidelines.
3. Gift Card Terminal Feature Functionality
Once your Account Manager has updated the software for your device to accept gift and our Operations team has loaded your assigned card number ranges based on the number of cards you have ordered, your terminal device will be ready to accept this new card type.
Please note, the QuickSale App User Guides reference how to manage gift transactions in detail. We encourage you to visit that documentation should you need more information than what is provided here.
Gift cards are treated just like credit or debit cards and can process the same types of transactions such as Sale, Refund Authorize, Capture, Reversal/Void, and Balance Inquiry.
Once Gift is activated, the Gift/Loyalty icon will be visible on the screen. In this example we are using a Q3. Below is a sequence of transactions when performing a Sale.
3.1 Enter the Sale amount, select Confirm, then select Gift/Loyalty.
3.2 You will then be prompted to either swipe the card or enter the card manually.
Below is an example of the name and giftcard number being entered manually. The Name and Card# fields can be tapped to enter. When you press the triangle button on the bottom left of the device, just outside the visible screen, you will be prompted to confirm the information entered is correct. Select CONFIRM.
3.3 Once confirmed, you will see the resulting APPROVED screen. Click on OK and you will return to the Sale screen ready to run the next transaction.
3.4 To Activate, make a Balance Inquiry, Deactivate, or Add Value to a Card the merchant needs to click on the three bars on the top left default Sale Screen.
Adding gift card acceptance to your business is a great way to further your brand, increase customer spend, and engage new customers. We hope you enjoy!